An incorrect time will affect communication to most cloud servers.ĭirectly download the certificate (gdroot-g2.crt) from GoDaddy:ĭouble click the downloaded cert to import. However, Splashtop app can be run from your tablets, smartphones, and PCs. Streamer can only be installed on Windows and MAC. Refer to this article on how to import the right certificate into your system to allow the Splashtop Streamer to reach our servers.Ĭheck that the date/time of the computer is correct. Splashtop Streamer is a client application that must be installed on computers that you want to remotely access, view, and control from other devices using the Splashtop app. If your machine is running Windows XP or Server 2003, make sure they are updated to XP SP3 or Server 2003 SP2 with the latest Windows updates applied in order to support the latest security/encryption algorithms. Spupnp.exe (only necessary if still using Internet Discovery feature) - old ![]() Computer is currently connected remotely. Computer is OFF or not connected to the internet. Computer is ON and ready to start a remote session. Gear icon: Change the computer settings for resolution and credentials before the remote session. If there is a firewall or anti-virus enabled on your device, make sure the following Splashtop processes are not blocked:ĭataproxy.exe (only necessary if still using Splashtop gen-1 Internet Discovery feature through Google account) - old Computer icon: Click to start a remote session (or simply double-click on a PC in your list). ![]() Port 443 needs to be open, including non-ssl traffic ( New) Can run a tool to see if a network firewall: Make sure your device is connected to the Internet, and proxy settings are configured properly on your machine's network settings and/or in the Splashtop software settings.Ĭheck with your network admin to make sure the following addresses are reachable on your network: If your Splashtop software displays "Unable to reach Splashtop servers" or "Unable to reach Splashtop relay servers," please check the following steps to troubleshoot:
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